The factors affecting performance of secretaries

Some of these factors are technological factors poor language structure, sociological factors environment factors, and economic factors.

The factors affecting performance of secretaries

Secretaries are sole sources of organizational success however they are seen not to perform as expected. The objectives of the study were To examine whether wages and salaries affect the performance, to find out the effects of education and training on the performance and to determine the extent to which the relationship between secretaries and their working environment affect their performance.

Review of the related literature was made to carry out the study successfully. Descriptive research design and stratified random sampling and sample size of 30 respondents was used. Data was obtained from both primary and secondary sources, questionnaires and interview as instruments of data collection, data was presented in tables of frequency and percentages.

It was concluded that the factors sighted as objectives affected the performance of secretaries and the researcher made the following recommendations; equal pay for all employees according to the level of responsibility and work done, secretaries be taken for further training and only employ those with enough skills and qualifications, working relations be encouraged at all levels, physical working environment be improved and equipment be purchased.

A fully ualified and equipped secretary takes shorthand dictation, transcribes it on the typewriter or computer, supervises, serves as a link between top management and their juniors, acts in the absence of the employer, organizes meetings, agenda, sitting arrangements, takes minutes, they act as a centre of communication according to White Head by receiving and sending memos, letters, telephone calls, carries out filing system, arrange travel appointments for the employer, keeps secrets of the employer and the organization and ensures that work delegated to her is finished in time.

A secretary has to report at the workplace before the employer and arrange the office. Foster a secretary saves her employers time. FW Taylor puts it that, people are only motivated by money and rewards.

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According to Richard L. Daft the wage and salary structure is an important part of the compensation package that maintains a productive workforce and equally important are the benefits offered by the organization.

As a result of little motivation in terms of rewards secretaries some times are absent in their offices, not minding on their jobs and resorting to other productive businesses for survival which affects their performance. Great Plains software of Fargo, North Dakota, replaced one-day orientation with an intense three-month training program.

Secretaries are currently pursuing education at higher levels of learning which is making employers delegate them work as a source of motivation. Secretaries must have good relationships with their working environment that s internal environment consisting of employers, other workmates, external environment which includes suppliers, customers, competitors and the physical environment including office location and accommodation and the surrounding.

The factors affecting performance of secretaries

In their endeavor to maintain such relationships they have been seen face a number of problems. According to the acquired need theory there is need for affiliation that is the desire to form close personal relationships, avoid conflicts and establish worm relationships.

At work are mature, adults who are independent, have deep interests, and behave in many complex ways Chris Argris. Unfortunately some of the organizations and secretaries have failed to achieve better results.

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There are still low levels of productivity, lack of commitment to work, absenteeism on the side of secretaries and undermining secretaries by paying them low salaries compared to their work, treating them as low ranked people, few opportunities for training on the side of employers.

To examine whether wages and salaries affect the performance of secretaries. To find out the effects of education and training on the performance of secretaries. To determine the extent to which the relationship between secretaries and their working environment affect their performance 1.economic factors their effects on the secretary performance: Salary which is the monthly on quarterly payment which a worker entitled to for regular employment on a yearly basis has a great effect on the job performance of any workers.


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INTRODUCTION. Background to the Study. The secretary coordinates the activities of an organisation and operates the various processes and procedures that lead to the effective management of .

ABSTRACT The study was concerned with the factors affecting the performance of secretaries in organizations and a case study of private and government aided primary and secondary schools in Masindi Town Council.

1INDEPENDENT VARIABLE The factors affecting the performance of secretaries like education and training, salaries and wages and the relationship between secretaries and their working environment were the independent variables in the study.

Factors Affecting Demand According to the law of demand when the price of a commodity increases the demand will decrease and vice versa. It states that price is the main factor that affects the demand for any product, though there are lots of many other factors.

the factors that affect performance of secretarial career in some selected organization in ogun capital territory THE EFFECT OF MODERN OFFICE AUTOMATION ON THE PRODUCTIVITY OF SECRETARIES IN GOVERNMENT PARASTATALS IN OGUN STATE.

The Factors Affecting Performance of Secretaries -